Terms & Conditions

A 50% deposit is required upon receipt of all orders. Final payment is required prior to the completion of goods, prior to shipping. Orders will only commence once funds have cleared into our account.
Goods will be inspected and collected only when the balance of funds have cleared into our account.

Minimum Orders

In some case, a minimum order of 25 pieces per item is required unless otherwise stated. Orders less than 25 pieces are subject to 20% price increase (considered as retail sale) (exclusive of shipping costs).

Production Times
Production times vary according to the volume of goods and variety of suppliers. Allow 4-6 weeks production for most items (some less) and one - two weeks for collection, quality control, replacements of anything that does not meet our qc, packing and loading.

Quality Control
All products in the Hospitality Essentials and Beyond Menus range are designed and selected for their practicality and suitability for commercial use. All products are Guaranteed against faulty workmanship or construction. In cases where any items fail to meet our strict standards, a full refund or replacement will be made - subject to review of the items in question.
We personally inspect all products prior to packing.

Domestic orders are SUBJECT to 10% PPN (VAT).
For EXPORT orders - VAT is NOT applicable -provided that the goods are shipped through our nominated cargo company, or if using your own shipper, that export documents are in our company name as shipper.

Hospitality Essentials and Beyond Menus have been assisting leading hotels worldwide with the supply of OS&E accessories for many years. We look forward to working with you on your own range of custom-made hotel accessories.